GENERAL INQUIRIES

For all inquiries please email us at info@cicomprogram.com . All emails will be attended to within the following business day.
Need immediate assistance? Please contact us at 1-213-746-3597.

PAYMENT INFORMATION

All orders must be paid prior to shipping, unless buyer opts to pay by COD. We only accept payment via credit card or money order/cashier's check. When paying by credit card, buyer must fill out a credit card authorization form, and either fax or email us. We must have your authorization IN WRITING. We will not accept credit card numbers over the phone.

SHIPPING INFORMATION

We do our best to process orders on the same day. However, we do ask for 1-3 business days to process and ship your order. Please be advised that shipping delays can occur.

Shipping Options:

Continental US:

  • UPS Ground (3~7 days)
  • UPS 3rd day Select
  • UPS 2nd Day Air
  • UPS Next Day Air
  • FedEx Ground (3~7 days)
  • Fedex 3rd Day
  • Fedex 2nd Day
  • Fedex Next Day



Trucking - UCL


Other - Local Hand-Delivery (Please contact customer service)
Other - Others (Please contact customer service)

To ensure orders are processed in a timely manner, all orders for following ship methods listed below must be received no later than 12:00 PM. To expedite the order process, shipping charges for ship methods listed below will be automatically added to invoice and processed unless the customer specifically requests for quote (in the note section at check out) prior to shipping.

  • UPS Next Day, UPS 2nd Day, UPS 3rd Day
  • Fedex Next Day, Fedex 2nd Day, Fedex 3rd Day

BACK ORDERS & FUTURE DELIVERY
Back order (currently out of stock with future delivery dates) and pre-order (future delivery) items will be shipped as they become available. All orders will be shipped as ready unless customer states to call before shipping.

If you have any questions or concerns regarding your back orders please contact our customer service via email: info@cicomprogram.com or phone: 1-213-746-3597.

RETURNS & EXCHANGE

If you are not satisfied with your order, we are more than happy to assist with most or all of your return requests. To file a claim on damaged or return items, please email info@cicomprogram.com for your return authorization (RA) request.

Please include your Sales ID or Invoice # in the subject line and the following information in the body:

  • Company Name
  • Address
  • Invoice Number
  • Style Number
  • Size(s) & Color
  • Quantity
  • Reason for Return
  • Attach an image of damaged or defective item

We advise all customers to check their goods immediately upon delivery in the event a style may be damaged or not as expected. All damage and/or return claims should be made within 5 business days of receipt of goods. Damaged/returned merchandise must be shipped back to us within 5 business days of approval date.

There is a 20% restocking fee for any unauthorized or overdue returns. We request customers to keep all packages unopened and include original manufacturer’s packaging and label. Items must be unworn, unaltered and unwashed with all tags attached. We do not accept incomplete pre-packs returned to us or garments used, worn, soiled or altered by the customer.

Depending on the nature of the claim, customers may cover the expense for return shipping.

All sale items or discounted items are deemed FINAL and cannot be returned.

Once you receive a return authorization (RA) form,

Please mail the package to:

CICOM
Attn: Online Returns
800 E 12th St.
Los Angeles, CA 90021

If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled. All sales are not subject to a refund. Only store credit will be issued. In some cases, merchandise exchanges may be done.